Avoid other causes of communication breakdown:

• Guy Kawasaki’s 12 tips for better emailing
• How email fuels miscommunication
• Merlin Mann on working smarter and faster
• A brief guide to email style and manners
• The Ten Commandments of email according to Intel

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Egotism and the inability to see things from another person’s point of view are the causes of increasing email-based miscommunication.

The study by two psychologists at the University of Chicago found that

people overestimate both their ability to convey their intended tone?¢‚Ǩ‚Äúbe it sarcastic, serious or funny?¢‚Ǩ‚Äúwhen they send an e-mail, as well as their ability to correctly interpret the tone of messages others send to them.

The solution, one of the researchers says, is to pick up the phone.

“E-mail is fine,” he suggests, “if you just want to communicate content but not any emotional material.”

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