Avoid other causes of communication breakdown:
New research has confirmed something that most people must already know.
Egotism and the inability to see things from another person’s point of view are the causes of increasing email-based miscommunication.
The study by two psychologists at the University of Chicago found that
people overestimate both their ability to convey their intended tone?¢‚Ǩ‚Äúbe it sarcastic, serious or funny?¢‚Ǩ‚Äúwhen they send an e-mail, as well as their ability to correctly interpret the tone of messages others send to them.
The solution, one of the researchers says, is to pick up the phone.
“E-mail is fine,” he suggests, “if you just want to communicate content but not any emotional material.”
Be careful.
Tags: being a wise-ass, communication, ego, email, emotion, miscommunication |
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