Posts Tagged ‘error message’

Work-around for current .Mac time-out annoyance

Tuesday, October 10th, 2006

DotmacApple has made a rare (and welcome) proactive move. It’s offering some advice to .Mac users currently experiencing a rash of annoying “enter your password” alerts in Apple Mail.

The solution is to take the account offline by clicking the “Cancel” option in that dialog and then taking the account back online again, which somehow out-foxes the problem. If not, the statement suggests, quitting Mail and restarting it will.

The post on Apple’s web site was made by someone described as a “.Mac moderator” which surprised me. I thought that Apple sacked all its discussion board staff ? Perhaps “hosts” and “moderators” are different things.

The note is a few days old and the problem seems to be persisting , but the .Mac Team is working on it.

[I've been getting them on and off, but do you think that I could get one while waiting for a screenshot for this post? No.]

[Via MacUser ]

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Mail.app and Address Book being stupid

Wednesday, May 31st, 2006

addressbook100pxHawk Wings reader Leonardo Burci emailed today to tell me something about Address Book and Mail.app that I didn’t know.

He writes:

Create a Group in Address Book. Add people containing valid e-mail addresses plus a person without an e-mail address or with an invalid e-mail address.

Create a new email. Choose your Group as recipient. Send. You get an error saying something like “mail could not be sent using server xyz, etc”. It doesn’t tell you the real reason why the email couldn’t be sent. It should.

Problem: a Group in the Address Book might consist of people and companies with and without e-mail addresses. This group might be used for sending letters, faxes and e-mail. Mail.app should handle such a recipient list intelligently.

Solution: Mail.app should inform the user about missing and invalid e-mail addresses and should give the user a choice whether to send the mail to the recipients with correct e-mail addresses or not. If you do send, it should give the user a list of people and companies that have no or invalid e-mail addresses and that were therefore excluded.

He’s right. This is not the behaviour of an Operating System that “just works”.

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The dreaded “your home directory is full” error

Wednesday, February 1st, 2006

I just noticed three searches for this error message this morning, and I’ve not blogged it before. Oddly.

If the Mail.app database that indexes your emails becomes corrupt, you may see the following error message when you try to open Mail.app:

“Mail cannot update your mailboxes because your home directory is full. You must free up space in your home folder before using Mail. Delete unneeded documents or move documents to another volume.”

It actually has nothing to do with the amount of space on your harddisk and it’s not hard to fix.

  1. Quit Mail.
  2. Navigate to your ~/Library/Mail folder.
  3. Move the file called “Envelope Index” to your Desktop. It’s an SQLite databse—see “What’s in your Mail folder?” (maybe after you’ve finished).
  4. Launch Apple Mail. It will prompt you to “import” your mailboxes, although it is really just rebuilding its index. Select OK.
  5. Mail.app will rebuild and re-index the messages and create a new copy of the Envelope Index file.
  6. When you are sure that everything is working properly again, you can delete the old Envelope Index file on your Desktop.

Bob’s your uncle.

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