Comments on: Address Book: Wipeout. Support Saga. Fix.

By: sandra

sandra — Thu, 09 Nov 2006 11:08:27 +0000

Hi there
I use a free online phone data backup service https://zyb.com to backup my phone data. The service is only compatible with the syncML phones (most of the new phones). I guess its the best thing I’ve ever experienced for free.

By: Chris

Chris — Wed, 08 Nov 2006 04:31:14 +0000

On a side note iSync used to have a “Revert to last Sync” command…. which appears to now be gone. This old Apple KB references it: http://docs.info.apple.com/article.html?artnum=93004

By: Chris

Chris — Wed, 08 Nov 2006 04:23:41 +0000

The person clearly states “I do not sync my Address Book with my .Mac account and my cell phone in order to back it up.”

Well then why didn’t this person back up there ever so “important” address book data. You can easily dump it out right from Address Book under File -> Backup Address Book… or use Backup that comes with .Mac to do it automatically.

With lines like ” as this is a very, very serious problem, with heavy consequences for me.” you would just think they would back it up.

In regards to the .Mac support emails… I also seem to think its some type of AI parsing the messages.

By: Aaron

Aaron — Tue, 07 Nov 2006 21:07:02 +0000

For my two cents, I’d say the same thing. I recently had to contact the .Mac support team about an account renewal issue. It felt…odd. All of the emails sounded exactly the same - like they either brainwash their people or have a program auto-interpreting and responding. All three emails had the exact same structure, and that first paragraph that’s like “Thank you…based on the information, I understand you have a problem with…”.

For the $99 we pay for .Mac, you kind of hope you could get a live person helping you out (and why they’d invest in an AI system that is obviously expensive rather than give us more cool .Mac goodies…)!

By: Adrian

Adrian — Tue, 07 Nov 2006 19:29:26 +0000

Artificial? The phrasing certainly seemed so. Intelligent? No.
And that’s an undeserved slur on monkeys, who could do a far better job than that demonstrated by the .Mac support humans!

By: Anthony

Anthony — Tue, 07 Nov 2006 15:06:17 +0000

Hmm. Based on the responses from .Mac support, I believe they are using some sort of AI for responding to emails.

Either that or they have very well trained monkeys firing off form letter responses to any email they receive.