Three months ago during a rash of .Mac outages, downtime was handled quite differently by Fastmail (rare, detailed outage explanations, fast response) and .Mac (frequent, vague or incomplete outage explanations, lagging response).
Now things are much better. My .Mac mail was down last night. A visit to .Mac’s system status alerts showed much improved descriptions of what was wrong and how many people it was affecting.
I’m happy to bag .Mac when it deserves it, but I think that small advances like this are worth highlighting too.
It did start me wondering though. How many people does 2% of .Mac users actually represent?
- .Mac limps from outage to outage (for some)
- .Mac problems hit the big time
- Immobile me: An idle thought
- Yahoo outage
- Thirteen email blunders to avoid
Tags: Apple Mail, dotmac, mac, mail.app, outages, system status