Comments on: .Mac limps from outage to outage (for some) http://www.hawkwings.net/2006/06/05/mac-limps-from-one-outage-to-another-for-some/ Tips and add-ons to make Apple Mail / Mail.app even better Mon, 21 Nov 2011 18:23:54 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: stochasticprocess http://www.hawkwings.net/2006/06/05/mac-limps-from-one-outage-to-another-for-some/comment-page-1/#comment-10584 stochasticprocess Tue, 01 Aug 2006 13:22:40 +0000 http://www.hawkwings.net/2006/06/05/mac-limps-from-one-outage-to-another-for-some/#comment-10584 The responses to this report (and to the recent CNET article) seem to be divided into 3 groups: 1. It hasn't happened to me - so there is no problem. 2. .Mac users are whinging because they expect too much and 3. Reports of issues, together with opinion on the quality and value of .Mac service Look at the system status text box on the .Mac page and it's a level of service that most B2B companies would go out of business over; Apple can get away with it only because of their loyal (and often non-technical) consumer base. Having used .Mac from day one (literally the day it was announced), I don't feel that I've been getting value from their service and I do feel that it's only acceptable to those who have no choice. I've just changed my auto-renew pref and will let my subscription lapse at next renewal. The responses to this report (and to the recent CNET article) seem to be divided into 3 groups:
1. It hasn’t happened to me – so there is no problem.
2. .Mac users are whinging because they expect too much

and 3. Reports of issues, together with opinion on the quality and value of .Mac service

Look at the system status text box on the .Mac page and it’s a level of service that most B2B companies would go out of business over; Apple can get away with it only because of their loyal (and often non-technical) consumer base.

Having used .Mac from day one (literally the day it was announced), I don’t feel that I’ve been getting value from their service and I do feel that it’s only acceptable to those who have no choice.

I’ve just changed my auto-renew pref and will let my subscription lapse at next renewal.

]]> By: Graxxor http://www.hawkwings.net/2006/06/05/mac-limps-from-one-outage-to-another-for-some/comment-page-1/#comment-10571 Graxxor Tue, 01 Aug 2006 10:25:21 +0000 http://www.hawkwings.net/2006/06/05/mac-limps-from-one-outage-to-another-for-some/#comment-10571 Mom, I'm not quite sure where you're coming from, but you clearly know best in that you do have nothing to say. I'm glad you're not having trouble. However, your problem free use does not invalidate "news" from the apparently growing number who are. Write back when you have something other than a snide comment to make. Mom,

I’m not quite sure where you’re coming from, but you clearly know best in that you do have nothing to say.

I’m glad you’re not having trouble. However, your problem free use does not invalidate “news” from the apparently growing number who are.

Write back when you have something other than a snide comment to make.

]]> By: Mom http://www.hawkwings.net/2006/06/05/mac-limps-from-one-outage-to-another-for-some/comment-page-1/#comment-10565 Mom Tue, 01 Aug 2006 04:12:38 +0000 http://www.hawkwings.net/2006/06/05/mac-limps-from-one-outage-to-another-for-some/#comment-10565 I love how people can type anything online these days, and it's now "NEWS" and it's accurate. I have had zero trouble with .Mac for months. I'm a heavy email user, and have an EXTENSIVE web page published. No problem here. But, since I don't have anything bad to say, it must not be news. I love how people can type anything online these days, and it’s now “NEWS” and it’s accurate.

I have had zero trouble with .Mac for months. I’m a heavy email user, and have an EXTENSIVE web page published. No problem here. But, since I don’t have anything bad to say, it must not be news.

]]> By: Gibbons Burke http://www.hawkwings.net/2006/06/05/mac-limps-from-one-outage-to-another-for-some/comment-page-1/#comment-5916 Gibbons Burke Wed, 07 Jun 2006 14:18:02 +0000 http://www.hawkwings.net/2006/06/05/mac-limps-from-one-outage-to-another-for-some/#comment-5916 Speaking of .Mac outages, I can't POP in to retrieve my mail, and I'm getting this message when I try to log into .Mac webmail: .Mac Mail on the web is temporarily unavailable. Please try again soon. .Mac customer support can be found at http://www.apple.com/support/dotmac .Mac Mail steht zur Zeit nicht zur Verfügung. Bitte versuchen Sie es später erneut. .Mac Support-Informationen finden Sie hier :http://www.apple.com/de/support/dotmac/ Mail .Mac est momentanément indisponible.Veuillez réessayer plus tard. Vous trouverez de plus amples informations sur .Mac ici :http://www.apple.com/fr/support/dotmac/ ご迷惑をおかけしております。現在、.Mac Mailはご利用いただくことができません。お手数ですが、しばらくしてから再度お試しください。 なお、.Macã®ã‚«ã‚¹ã‚¿ãƒžãƒ¼ã‚µãƒãƒ¼ãƒˆãŒå¿…è¦ãªå ´åˆã¯ http://www.apple.com/jp/support/dotmac/ にアクセスしてください。 Speaking of .Mac outages, I can’t POP in to retrieve my mail, and I’m getting this message when I try to log into .Mac webmail:

.Mac Mail on the web is temporarily unavailable. Please try again soon.
.Mac customer support can be found at http://www.apple.com/support/dotmac

.Mac Mail steht zur Zeit nicht zur Verfügung. Bitte versuchen Sie es später erneut.
.Mac Support-Informationen finden Sie hier :http://www.apple.com/de/support/dotmac/

Mail .Mac est momentanément indisponible.Veuillez réessayer plus tard.
Vous trouverez de plus amples informations sur .Mac ici :http://www.apple.com/fr/support/dotmac/

ご迷惑をおかけしております。現在、.Mac Mailはご利用いただくことができません。お手数ですが、しばらくしてから再度お試しください。
なお、.Macã®ã‚«ã‚¹ã‚¿ãƒžãƒ¼ã‚µãƒãƒ¼ãƒˆãŒå¿…è¦ãªå ´åˆã¯ http://www.apple.com/jp/support/dotmac/ にアクセスしてください。

]]> By: Charlie http://www.hawkwings.net/2006/06/05/mac-limps-from-one-outage-to-another-for-some/comment-page-1/#comment-5815 Charlie Tue, 06 Jun 2006 00:50:22 +0000 http://www.hawkwings.net/2006/06/05/mac-limps-from-one-outage-to-another-for-some/#comment-5815 Because they should want a service that is better then everyone else's. Apple should want .Mac to be The Best !!! Because they should want a service that is better then everyone else’s. Apple should want .Mac to be The Best !!!

]]> By: GraXXoR http://www.hawkwings.net/2006/06/05/mac-limps-from-one-outage-to-another-for-some/comment-page-1/#comment-5814 GraXXoR Tue, 06 Jun 2006 00:07:32 +0000 http://www.hawkwings.net/2006/06/05/mac-limps-from-one-outage-to-another-for-some/#comment-5814 But why would they? People buy into .mac because it Apple, not in spite of it. But why would they? People buy into .mac because it Apple, not in spite of it.

]]> By: Charlie http://www.hawkwings.net/2006/06/05/mac-limps-from-one-outage-to-another-for-some/comment-page-1/#comment-5805 Charlie Mon, 05 Jun 2006 17:47:36 +0000 http://www.hawkwings.net/2006/06/05/mac-limps-from-one-outage-to-another-for-some/#comment-5805 Now since Sunday around 1 PM EDT, I live in New York the .Mac discussion boards have been down. I click on the link and wait 2 minutes. I then get the message that the URL can not be found on the server. I sent a message to Apple saying their discussion boards for .Mac have been down now for 24 hours. What gets me is this is a service people pay for but it is not run that well. I use free e-mail web based services like Hotmail, Yahoo Mail, G-Mail and they are run better then Apple Mail. They also have better features then Apple web based Mail in.Mac and these other services are free. I thought Apple would do a better job then the other free web based mail but they don't. I hope someone from Apple reads these comments and complaints and wakes up and gets their head out of their as*. Now since Sunday around 1 PM EDT, I live in New York the .Mac discussion boards have been down. I click on the link and wait 2 minutes. I then get the message that the URL can not be found on the server. I sent a message to Apple saying their discussion boards for .Mac have been down now for 24 hours. What gets me is this is a service people pay for but it is not run that well. I use free e-mail web based services like Hotmail, Yahoo Mail, G-Mail and they are run better then Apple Mail. They also have better features then Apple web based Mail in.Mac and these other services are free. I thought Apple would do a better job then the other free web based mail but they don’t. I hope someone from Apple reads these comments and complaints and wakes up and gets their head out of their as*.

]]> By: GraXXoR http://www.hawkwings.net/2006/06/05/mac-limps-from-one-outage-to-another-for-some/comment-page-1/#comment-5800 GraXXoR Mon, 05 Jun 2006 11:52:06 +0000 http://www.hawkwings.net/2006/06/05/mac-limps-from-one-outage-to-another-for-some/#comment-5800 I'm in Tokyo and I suffered with sync problems for days, just when I was reinstalling Tiger! So I guess it's not regional. I didn't notice problems with mail, so maybe many of the "I haven't had any problems" should include "with mail" perhaps they didn't try syncing during the outage. I’m in Tokyo and I suffered with sync problems for days, just when I was reinstalling Tiger! So I guess it’s not regional.

I didn’t notice problems with mail, so maybe many of the “I haven’t had any problems” should include “with mail” perhaps they didn’t try syncing during the outage.

]]> By: Brian http://www.hawkwings.net/2006/06/05/mac-limps-from-one-outage-to-another-for-some/comment-page-1/#comment-5794 Brian Mon, 05 Jun 2006 02:52:32 +0000 http://www.hawkwings.net/2006/06/05/mac-limps-from-one-outage-to-another-for-some/#comment-5794 I started with iTools as well, and after the free period expired I never switched to the "pay" version. Why? Because during the free period they gave us of .Mac I was constantly having outages or general funkiness; that's something they should have sorted before they decided to start charging for it and the fact that they didn't told me .Mac was not a service I wanted to have to rely on for mail delivery. I started with iTools as well, and after the free period expired I never switched to the “pay” version. Why? Because during the free period they gave us of .Mac I was constantly having outages or general funkiness; that’s something they should have sorted before they decided to start charging for it and the fact that they didn’t told me .Mac was not a service I wanted to have to rely on for mail delivery.

]]> By: Anthony Helm http://www.hawkwings.net/2006/06/05/mac-limps-from-one-outage-to-another-for-some/comment-page-1/#comment-5791 Anthony Helm Mon, 05 Jun 2006 00:32:30 +0000 http://www.hawkwings.net/2006/06/05/mac-limps-from-one-outage-to-another-for-some/#comment-5791 I'm one of the affected .mac users mentioned in your article. Thank you for blogging it. I've been a long time .mac user and this is the first time I've had any significant trouble in almost four years. What is irritating is Apple lack of response to messages I've sent to Support and that fact that their outage wiped out four years of mail! This was not a full account, but rather an archive of the "important" messages. We're supposed to be trusting this paid service to manage our email on their servers. I find their "support" wholely unacceptable at this point. However, if they are able to restore my mail and reply, I will gladly let you know. I’m one of the affected .mac users mentioned in your article. Thank you for blogging it. I’ve been a long time .mac user and this is the first time I’ve had any significant trouble in almost four years. What is irritating is Apple lack of response to messages I’ve sent to Support and that fact that their outage wiped out four years of mail! This was not a full account, but rather an archive of the “important” messages.

We’re supposed to be trusting this paid service to manage our email on their servers. I find their “support” wholely unacceptable at this point.

However, if they are able to restore my mail and reply, I will gladly let you know.

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