Reader Request: Script to track emails?
A Hawk Wings reader emails to ask:
Do you know any scripts/programs for mail that adds a service number to the incoming email and also replies with a standard signature including the same service number that has been added to the email?
The number ‘thingy’ is for tracking work that we receive by email. Hope you can help me out a bit.
This sounds like it would be very useful, but I don’t know of anything that adds a tracking or service number like this.
Do you?
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Tags: applescript, email, mail.app, service number, tracking number
February 13th, 2006 at 1:32 am
This sounds like a real stretch for Mail. Something that the poster may not want to resort to, but which is very powerful for this kind of thing, is Fog Creek’s FogBugz system. The bug tracking system can accept emails directly, turning those emails into open tickets and assigning them to responsible people.
February 13th, 2006 at 4:05 am
The short answer is: It depends.
It depends on what, exactly they are trying to do and how many people/computers will be processing these emails with “case IDs”.
If it’s just one person/computer handling these, they could primarily depend on Mail’s threaded conversation system to keep messages gathered together by the ‘Message-ID’ and ‘In-Reply-To’ headers.
They could even get/write an Applescript to create a signature with ID based on that information (and MD5 hash or something) for use with Smart Folders.
For a larger scale, they might have to go server-side with something like Procmail to check/alter emails.
That’s my $0.02. I hope it helps.
February 13th, 2006 at 8:45 pm
Thanks, guys. I’ll make sure that the original poster sees your suggestions.