Over the weekend a German Mail.app user posted a very odd problem in the forums at MacUser.de.

After trying out Apple Mail for the first time, he found that he could send and receive mail OK, but he couldn’t type anything in the message field of a new email.

Not only that, his Compose window looked quite unusual, with a severely truncated Account selection drop-down menu:

Numerous suggestions were made — Had he entered his account details properly, entered an SMTP server, repaired Permissions, deleted his account and re-entered the details, entered his username properly? — all to no avail.

Finally, running the 10.4.2 Combo update fixed the problem.

The cause? An incompatible version of PGP (Version 8). Perhaps.

The moral? Disabling third-party software or add-ons is a good trouble-shooting step. Always.

Tags: Apple Mail, mail.app, PGP

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This entry was posted on Monday, 31st October, 2005 at 8:15 am and is filed under Apple Mail, Apple Mail Tips. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.